Customer support

Get help with your JAMES monitor

Find quick-start guides and network pairing tutorials, check warranty coverage and replacement requests, and review firmware status and maintenance schedules.

Manuals

Model-specific guides

Pairing

Step-by-step network setup

Warranty

Coverage and replacement status

Self-service

Start with these guides

Three quick paths to keep your monitor connected, accurate, and covered.

Setup

Initial device pairing

Follow the quick-start guide to power on your monitor, join your Wi-Fi network, and link it to the JAMES app.

Care

Sensor care tips

Keep vents clear, dust the housing gently, and check firmware status and maintenance reminders in the app.

Warranty

Warranty claim submission

Confirm your coverage, then send your order details and a short description of the issue to start a replacement request.

Still need help?

If your question is not covered in the guides, submit a support ticket and our team will follow up with next steps.