Answers for sensors, setup, and orders

Find clear details on sensor lifespans, calibration, app pairing, smart home compatibility, shipping, and returns.

Each question below is answered with the details you need before you buy or set up your monitor.

Sensor lifespan and calibration vary by model. Each product page lists its supported sensors and measurement ranges, and maintenance reminders in the app tell you when attention is due.

The JAMES app supports iOS and Android. Compatibility with common smart home platforms depends on the model, so check the connectivity and app compatibility details on each product page.

Shipping timelines are shown at checkout, and you can follow your order from the confirmation email. Returns are accepted within 30 days, as described on our Shipping and Returns page.

Our customer support team can help with setup, orders, and product details.